Effective Date: 17/04/2026
Business Name: LYVIA
Contact Email: [email protected]
Phone Number: +218 913476261
LYVIA ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
This policy is designed to comply with applicable laws, including U.S. privacy laws (such as the California Consumer Privacy Act – CCPA) and, where applicable, the General Data Protection Regulation (GDPR).
We may collect the following categories of information:
Name
Email address
Phone number
Property preferences or inquiry details
IP address
Browser type
Device information
Pages visited and time spent
If you are interacting with one of our clients (e.g., a real estate agent), we may collect and process your information on their behalf, including:
Names and contact details
Communication history
Appointment and booking data
Where applicable, we process personal data based on:
Consent (e.g., when you submit a form or agree to receive messages)
Legitimate interests (e.g., improving services and lead management)
Contractual necessity (e.g., providing services to clients)
Legal obligations
We use collected information to:
Provide and improve our services
Generate and manage leads for our clients
Schedule appointments
Communicate with users and clients
Send marketing, SMS, and email follow-ups (with consent)
Analyze and optimize advertising campaigns
By submitting your information through our website or landing pages, you agree to be contacted via:
SMS (text messages)
Phone calls
These communications may include appointment reminders, follow-ups, and marketing messages.
Opt-out: You can opt out at any time by:
Replying "STOP" to SMS messages
Clicking the unsubscribe link in emails
Message and data rates may apply.
We do not sell personal data.
We may share data with:
Real estate agents or agencies (our clients)
Service providers (CRM systems, email/SMS platforms, hosting providers)
Advertising platforms for lead generation and retargeting
Legal authorities if required by law
In many cases, LYVIA acts as a service provider (data processor) on behalf of real estate agents or businesses (data controllers).
This means:
We process personal data on behalf of our clients
Our clients are responsible for how your data is ultimately used
We use cookies and similar technologies to:
Improve user experience
Track website performance
Run advertising campaigns and retargeting
You can control cookies through your browser settings.
We retain personal data only as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent
Request details about data collected and shared
Under CCPA, you also have the right to request that we disclose what personal data we collect and how it is used.
To exercise your rights, contact us at: [email protected]
We do not sell personal information. However, you may still contact us to request clarification or exercise your rights regarding your data.
We implement appropriate technical and organizational measures to protect your personal data. However, no system can be guaranteed to be completely secure.
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.
Your information may be transferred to and processed in countries outside your jurisdiction, including where our service providers operate.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
If you have any questions about this Privacy Policy or your data, contact us at:
Email: [email protected]
Phone: +218 913476261